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Frequently Asked Questions



  1. Domain Name
    1. Can I choose my own domain?
    2. Do I need to purchase my own domain name?
    3. Does it matter where I register my domain name?
    4. How much does it cost for me to own the domain name?
    5. Who will own the domain name of my city directory?

  2. Site Administration
    1. Can I add more web pages so I can offer more content?
    2. Can I put information about other cities on my CityAmerica site?
    3. Can I copy content and images from other CityAmerica sites?
    4. Can I customize the look of my site?
    5. Can I put affiliate ads on my site?
    6. Can I accept credit cards on my site?
    7. How much space will the program take up on my computer?
    8. How many different web site themes do I have to choose from?
    9. I do not know any HTML and am quite new to the Internet. Can I do this?
    10. Will I be able to work off line?
    11. Would I be able to provide our own content as well as provide news and information from other sources through RSS feeds?
    12. Who will create the ads for my customers?

  3. General Questions
    1. Am I limited to a certain number of advertiser's for my directory?
    2. Can I own more than one city directory?
    3. Can I own a directory if my city is in Canada, England or Australia?
    4. Can you share with me some of the ways I can market my local site?
    5. Can I see some of your other clients sites?
    6. If businesses can list their own company, will I have control over who lists their business in my directory?
    7. How long does it take to build my site after ordering?
    8. Will my directory be branded anywhere with your name?
    9. How do I market this business? Do I contact businesses in person? Do you suggest thru e-mail? Do you suggest auto responders?
    10. How much do I charge for ad space?
    11. Do you have contracts that I can use with my customers, or do I have to come up with my own?
    12. What if my city is taken?
    13. How do I find out if my city is taken?
    14. I am really interested, but want to think about it first. Can you hold my city for me?
    15. Do I need a business license?
    16. How many man hours can I expect to put into this business?
    17. Can I work this business off more than one computer?
    18. Do I get a discount if I want multiple cities?
    19. What forms of payment will you accept?
    20. Do I have to sign a contract?
    21. Do I have to live in the city that I want?
    22. Are there any other costs associated with my site?
    23. How much money can I really make?
    24. What kind of support do you offer?
    25. Is the site pre-populated with business directory listings or will I have to enter them myself?
    26. Can I check out a demo site before I sign up?
    27. Can you hold my city for me until Iím ready to sign up?
    28. What if years down the road I wish to sell my business?
    29. What will my site look like when I sign up?
    30. What currencies are supported?
    31. Are your sites secure?

  4. Hosting
    1. What does my hosting plan include?
    2. What if I need more space or data transfer? Can I upgrade?
    3. Can I host the site on my own server?
    4. Does your hosting include an SSL certificate?



Answers:

Q: Can I choose my own domain?
A:

Yes, as long as it does not include the name of another city that is not your secured market area. Also we prohibit using a county name or the word "county" unless it is the same as your secured market area or you have secured the rights to the entire county.

Example: Your city is Rancho Bernardo California. You many not choose a domain name that has San Diego in it.

Also, you cannot use anything offensive or obscene in your domain name choice.

We recommend you include the name of your city in your domain name - as it will help your site in search engine ranking. We offer you many suggestions at sign up, but you can choose whatever you want.



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Q: Do I need to purchase my own domain name?
A:

You do not need to, but we do recommend it if you wish to retain ownership and have the WHOIS information reflect your company as the business owner instead of City America. BUT if you wish us to pick up this expense and you wish to not worry year after year about renewing it, we are happy to secure the domain name of your choice and renew it for your use. We can transfer ownership to you at anytime by your request but a transfer fee will apply.



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Q: Does it matter where I register my domain name?
A: No, you can choose any domain registrar you wish. We recommend www.Zazoos.com. If you register with them, the nameservers will already be set to work with our sites. If you register elsewhere, you will need to change the nameservers to point to our servers. 

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Q: How much does it cost for me to own the domain name?
A: Your domain name is included in your package at no additional charge. However, you are welcome to register it yourself. You can choose any domain name registrar you like (we recommend www.zazoos.com) and we will provide you the DNS settings to apply to your chosen domain name if you choose to purchase this yourself.



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Q: Who will own the domain name of my city directory?
A: CityAmerica will purchase and retain ownership of the domain name, unless you prefer to purchase this yourself. We will also take care of basic hosting costs for you!

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Q: Can I add more web pages so I can offer more content?
A: Absolutely! The website will be in your total control, you may feel free to add as many pages as you need* and place additional links to those pages any place you wish. With CityAmerica, you can add pages "on the fly". Add as many as you want and the navigation links are generated for you...Automatically!

*An internal limit of 3000 pages may apply.


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Q: Can I put information about other cities on my CityAmerica site?
A:

Yes! You may add pages and links to local attractions for informational purposes. You may NOT make your site to "appear" as though it were a site serving a city that is already woned by another City America member. Example: if you leased Rancho Bernardo, California, you could NOT call your site the SanDiegoCityGuide.com nor could you put on your site words like "San Diego's best directory". You could however put information on your Rancho Bernardo site about the San Diego Zoo etc.



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Q: Can I copy content and images from other CityAmerica sites?
A:

Only if you have permission from the other City America site owner to use their content. Please be aware, members may have had to purchase a license from a third party to use the image themselves and if you use it without asking first, you could find yourself violating copyright laws.



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Q: Can I customize the look of my site?
A: Yes, you can easily change font styles, colors, themes, logo image, and more easily. If you have HTML experience, as a courtesy, you are also given access to the all the themes HTML and CSS codes so you can tweak or changes anything you wish. Or even create your own look completely from scratch.

Don't know HTML? No problem! Our design department is happy to assist you in creating your own look for a small hourly fee. Contact us for details.


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Q: Can I put affiliate ads on my site?
A: Absolutely. This is easily done and we recommend it! This is a great way to add additional income from your city guide website.


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Q: Can I accept credit cards on my site?
A: Yes, you can accept credit cards for payments from your own clients. It is 100% automated for your convenience and you can choose from either (or both) online processor PayPal or 2Checkout.com. Signing up for PayPal is free! 2Checkout.com requires a small startup fee. See their website for details.


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Q: How much space will the program take up on my computer?
A: This will not take any space on your computer. Nothing is loaded on your computer... It's all server based.

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Q: How many different web site themes do I have to choose from?
A: We have over 250 themes to select for your own look.

You can view a sample of our preset themes here:
http://www.cityamerica.com/pages/Theme



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Q: I do not know any HTML and am quite new to the Internet. Can I do this?
A: With a little instruction any one can do this! With the NEW CityAmerica 2.0 WYSIWYG editor, you do not need to know any HTML to run these sites. It can be as easy as creating an email or using a word processing program on your computer.

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Q: Will I be able to work off line?
A: You will need to be online to do updates to your site. Everything is based on the server.

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Q: Would I be able to provide our own content as well as provide news and information from other sources through RSS feeds?
A: Yes, you can create new pages and add whatever information on them you wish! Our site does offer an RSS plugin which allows you to configure RSS feed from other sources as well.

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Q: Who will create the ads for my customers?
A: Your customers can register, login and add their own business listings, real estate, banners, classifieds etc easily all on their own or you can choose to place their ads for them. Simply complete a form online and use a 'browse button' to upload a picture/logo. We even have an online banner creator that you or your customer can use if they do not already have an ad image.

Our design department can also create ads for you or your clients for a low fee starting at just $10 per banner ad if you prefer to not do any design work yourself.


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Q: What does my hosting plan include?
A:
  • 500 megs of disc space
  • 10,000 megs of data transfer
  • Email forwarding
  • Create up to 150 POP Email Accounts
  • Cpanel
  • Webalizer / Awstats (Visitor statistics software)


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Q: What if I need more space or data transfer? Can I upgrade?
A: Yes, additional disc storage and bandwidth can be purchased easily and affordably if needed. You can learn more information about the cost of upgrades here:

http://cityamerica.com/pages/upgrades


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Q: Can I host the site on my own server?
A: The website must stay on our server. We use a quality, dedicated server designed specifically for our scripts. This ensures smooth performance and stability, and the website may not be moved, duplicated or reproduced in any way to any other server without our permission.

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Q: Does your hosting include an SSL certificate?
A:

Our membership does not include an SSL certificate. Browsers today will warn that our login pages are not encrypted but as such we are never considered a target ot hacking since we do not now and never will store any banking information such as credit card numbers within our databases.

Should you wish to purchase and have us install an SSL certificate, an installtion fee must apply for adminstrative time as well as a dedicated IP address which is *required* for any SSL installation. Fees are reasonable and will require you to complete certain steps yourself from within the SSL provider from which you purchsae your certificate. Contact us for more information should having an SSL certificate be something you would require. This fee would be charged annually for as long as you remain a member of CIty America, but is optional and is subject to change. Currently the fee for the IP address is $25 per year.



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Q: Am I limited to a certain number of advertiser's for my directory?
A: Your directory, coupons and classifieds sections will hold 1000's of listings! No need to worry about being limited!

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Q: Can I own more than one city directory?
A:

Yes! You can operate as many sites as you like. You only pay the setup fee for your 1st site. Additional sites - you will just pay the monthly payment per site. Multiple sites may make you eligible for reduced rates! Contact us if you wish to add additional sites under your City America membership. You can also combine cities/towns for additional savings.



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Q: Can I own a directory if my city is in Canada, England or Australia?
A: Yes! We welcome any cities that use primarily English as their spoken language.  However, our software is written for the US cities, so some features may not be available or compatible with your country. Please contact us for details.

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Q: Can you share with me some of the ways I can market my local site?
A: The marketing strategies are covered in depth on our Sales and Marketing Manual and in our Member's Area, which is exclusive to our members but full of great ideas on how to market your site.


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Q: Can I see some of your other clients sites?
A: It is our policy to not use our clients sites as a tool to promote our own business. Our clients appreciate this and if you become a client you will also appreciate it. However, we do have permission from the sites seen on our testimonials page to share their URL if you would like to see what our software is capable of:
 



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Q: If businesses can list their own company, will I have control over who lists their business in my directory?
A: Yes! Even though businesses can input their own company information, it will not be published to the website directory until after the administrator of the site (you) has approved it. This is the same for classified ads and just about any other visitor submitted content. You will maintain total control over submissions.

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Q: How long does it take to build my site after ordering?
A: Your site will be completed and released into your care 5 business days after we receive your order. Most of this waiting period is due to the typical 72 hour time from it will take for the nameservers on your new domain name to fully propagate. In most cases, you may have your site in less than 3 days.

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Q: Will my directory be branded anywhere with your name?
A: No, not at all.


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Q: How do I market this business? Do I contact businesses in person? Do you suggest thru e-mail? Do you suggest auto responders?
A: We offer a large variety of suggestions, marketing tools, etc on promoting your site in our Member's Area. You can also network with other CityAmerica members to learn from their success.

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Q: How much do I charge for ad space?
A: Ad space pricing can be anything you want. You are in full control over all prices and packages offered.

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Q: Do you have contracts that I can use with my customers, or do I have to come up with my own?
A: Since every site is individually owned and operated... Everyone has their own prices, terms etc. and they all make up their own forms. We do however have lots of samples on our Marketing Aids site that you are free to use.

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Q: What if my city is taken?
A: We only allow one site per city. If you really want to have a certain city, you can fill out our Waiting List form and we will contact you if it becomes available again:
http://cityamerica.com/pages/Waiting_List


This is for an inquiry only and in no way obligates you to purchase your requested city.


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Q: How do I find out if my city is taken?
A: Please visit http://cityamerica.com/pages/GetStarted to see if your area is available. Complete the short form and you will get an instant answer. There is no obligation to check your city.


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Q: I am really interested, but want to think about it first. Can you hold my city for me?
A: Sorry, cities are offered on a first come, first serve basis.


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Q: Do I need a business license?
A: You may wish to check with the local authority about whether or not they require a business license, however many areas do not require a license for this type of business.


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Q: How many man hours can I expect to put into this business?
A: This is really up to you, but we believe if you can devote a minimum on 10 hours a week to updating and promoting your site you can be successful.



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Q: Can I work this business off more than one computer?
A: Everything that powers your site is online so you can work from any computer, anywhere, anytime. No software is installed to your computer - everything is 100% web-based.


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Q: Do I get a discount if I want multiple cities?
A: Yes, you only pay a set up fee on your first site. Additional cities with separate websites are just $49 per month per site. If you simply wish to expand your market area with additional cities/towns under the same website, they are just $29 per city/per month!


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Q: What forms of payment will you accept?
A: You can pay for your City America site through either PayPal or 2Checkout.com. You can use Visa, MasterCard or Discover or a direct debit from your PayPal account.


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Q: Do I have to sign a contract?
A:

If you decide that City America is not for you, you can cancel anytime. We do not require that you stay with us for any length of time. If you wish to cancel, you need only let us know at least one business day before your next installment is due.

You will have to agree to our TOS, however.
http://www.cityamerica.com/pages/tos

This is the only agreement to which you must sign.



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Q: Do I have to live in the city that I want?
A: No, you can live anywhere! We do recommend if you plan to sell advertising that you live close enough to sell ads locally yourself or close enough to manage a sales team.


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Q: Are there any other costs associated with my site?
A:

Your one time set up and monthly/quarterly/annual investments are all you pay to us.

You should plan on the costs of promoting or selling ads on your site which could include (but not limited to) costs for printing fliers, business cards, other promotional materials etc.

*Your site also includes a set amount of disc storage and data transfer and if exceeded you may need to upgrade for a small fee to a larger plan to accommodate your traffic to your site. You can learn more about this here:
http://cityamerica.com/pages/upgrades



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Q: How much money can I really make?
A: This will depend upon you and your commitment to how much time you will invest in both content and marketing aspects of your site. We recommend a minimum of 5-10 hours per week to be successful. The more you put into it the more you will get out of it. You need to go out and sell ads to make money as this is not an instant ATM but a real business that will require real effort.

Some members hire independent contractors to sell for them and the members pay their sales people straight commission. This works well for them since it only costs them money when it makes them money!

We do have members who have reported in excess of $10,000 monthly income.


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Q: What kind of support do you offer?
A: We are very proud of our support team. Most questions can be answered in our very comprehensive online training guides. If you have a technical problem, the online Help Desk is just a click away!

We also have a terrific area just for our members to network with one another. Members share ideas, fliers they have created, marketing tips and much more in our forum area and our marketing aides area.

Support Includes:

  • Weekly Newsletters
  • Weekly Sales Training calls
  • One-On-One Phone Training
  • 24 Hour Support HELP DESK
  • Success & Sales Training Manual
  • Marketing Aids site
  • Members Forum
  • Members Chat room



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Q: Is the site pre-populated with business directory listings or will I have to enter them myself?
A:

Yes (for US and Canadian Cities only), if you wish to have this done for you at your site's initial construction free of charge, we can do it! This will help give your site's very first visitors information they may be looking for! It ensures every category in your business directory will have at least one business for your visitors!

The listings are very generic (name, 2-3 word description, address, phone). Then you can up sell these business owners to a paid listing at whatever cost you want that would include a detailed description, their logo and photos, website link, facebook, email contact, map to business, driving directions, and other great features.



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Q: Can I check out a demo site before I sign up?
A: Absolutely. Give it a test drive now and see how easy it is on our demo site.

Click here to login as an administrator.
This link will open in a new tab/window.

Username: admin
Password: demo

Login Problems? The demo automatically resets every 2 hours so if you find the login isn't currently working, please try again later or contact us. It is possible another interested party has changed the password.

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Q: Can you hold my city for me until Iím ready to sign up?
A: Sorry, we cannot hold cities free of charge. But if you do wish to hold a particular city without a website, it is $29 per month per city/town (limit of 6 months). Contact us to have this arranged for you.


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Q: What if years down the road I wish to sell my business?
A:

You can sell your established business and client base, domain name and other business assets for whatever amount you feel it is worth. City America policy requires the new owner fully understand our terms of service and there being a monthly/quarterly/annual payment for membership, software use and hosting if they wish to keep your site on our software. A $100 transfer fee will be charged to the seller so please consider this expense when setting your sale price.



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Q: What will my site look like when I sign up?
A:

Your website will look like an almost identical clone of our demo site as seen here:

http://demo.cityamerica.com

All pages and content on pages will be already set up for you. You can expect to add local information and photos from your area to help customize it for your own location.



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Q: What currencies are supported?
A:

Our software supports US$, CAD$, AUD$, UK Pounds or EUR.



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Q: Are your sites secure?
A:

Our sites are secure. That being said, the first and foremost level of security is and always will be the strength of your password. We create strong passwords for your sue when your site is contructed. We encourage you to never use dictory words or a password that you always use for other accounts. It should be unique only to your business and it should be a random string of letter, numbers, capitals and special characters for good measure.

Our sites never store critically sensitive information on any of your visitors such as creit card numbers, so your advertisers and visitors will never need fear any kind of break in will harm them in that manner. In all our years of bsuiness we have never had break ins and we do ahve tough security measures in place to ensure accout passwords are not easily obtained.



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  • City America
    6671 W.Indiantown Rd. Suite 50-259
    Jupiter, FL 33458
  • 1-800-856-9870
  • Office Hours: Monday - Friday 9am-7pm EST